IT Project Management
ISTeam offers a complete portfolio of professional services for end-to-end integration, management and support of IT and telecommunication projects. What we provide to our partners is the ability to focus on the business growth and follow the strategic goals of their companies while we take care of the high quality implementation of all activities related to the maintenance and development of the IT infrastructure and systems. Our many years of experience in system integration and support of telecommunication solutions, combined with responsibility and personal attitude towards the client, guarantee smooth completion of all project phases:
- Feasibility study – includes a comprehensive analysis of the possibility of implementing that specific solution, reviewing the technical parameters of the solution so that it meets the customer’s requirements, preparation of a detailed bill of materials, as well as careful planning of the timing of each activity. We are clearly aware of the responsibility we take to our customers. That is why we pay attention to every detail and stand behind the predefined schedule and high quality execution of each system integration project.
- Providing the equipment and materials needed to fulfil the project – the timely provision of all the necessary components ensures system integration according to the agreed deadlines. The materials we work with are of a high quality and are carefully selected to ensure smooth implementation of the appropriate telecommunication or IT solution and system stability throughout its whole operational lifetime.
- Schedule and engineering teams distribution – our teams of certified field engineers and highly qualified system integrators are carefully distributed and aligned with our commitment to the project deadlines and prefessional fulfilment. We always have bakcup teams to join if needed or when unexpected circumstances arise during the system integration process.
- System Integration – we ensure complete integration of the IT systems and telecom solutions you have ordered, from A to Z so what you get is a fully functional turnkey product that strictly follows the high and low level design, installation and connection diagrams, configuration parameters and cyber security requirements.
- Acceptance tests of the integrated IT systems and telecommunication solutions – the process includes detailed tests at all layers of implementation, using professional equipment to detect and remove even the smallest gaps so that the end result is flawless thus guaranteeing seamless operation of the integrated network and IT systems with minimal maintenance and support effort.
24/7 on-site support (FLM support) of the integrated systems – high quality field support is an essential part of any integrated telecommunication solution or IT project. ISTeam provides 24-hour on-site IT support with a response capability of up to 2 hours in the major regional cities and up to 4 hours in the rest of the country. Our teams are carefully distributed throughout the whole territory of Bulgaria with overlapping coverage areas in order to be able to respond quickly to any issue. The high quality of the field FLM support of the installed telecommunication and IT systems is guaranteed by the high level of qualification and experience of each engineer and the ability to send a person with the exact skills matching the know-how required by the specific task.
Customer care – what we value the most is the satisfaction of our partners and customers. We always take the challenges side by side with our customers and insist on their feedback on the quality of our services. Whether it is a system integration, IT management, telecommunication networks, field support (FLM) or a specific solution for that particular client our team’s attitude is always professional and responsible.